Refund policy

All sales are final. We do not accept returns or issue refunds.

However, we understand that mistakes happen. If you received the wrong item or your order arrived damaged, you may request an exchange within 30 days of receiving your order.

Exchange Eligibility:

• Item was received in the wrong size or style
• Item arrived damaged

Exchange Conditions:

• The item must be returned in the exact condition it was sent — unused, unaltered, and in original packaging
• Exchanges are only for the same exact item originally ordered — no upgrades or substitutions of higher value
• Return shipping costs are the responsibility of the customer
• Your exchange item will not be shipped until we have received and reviewed the returned product

To initiate an exchange, please contact us within 30 days of receiving your order at theglossiproom@gmail.com.